Terms & Conditions

Roasting:

All of our coffee tastes best at least 5 days after roasting, so we recommend you wait until this time to experience them at their best. Orders will be shipped with coffee roasted within a maximum of 5 days prior to the order taking place. All coffee will be date-stamped for easy identification of roast date.

 

Shipping:

We aim to ship every webshop order within a maximum of 2 working days from order. We use both Royal Mail and UKMail delivery services. 

Royal Mail 24 (1st class) aims to deliver next day.
Royal Mail 48 (2nd class) aims to deliver within 2-3 working days.
UKMail delivery aims to deliver next day to the UK mainland on a tracked delivery service.

We would expect the vast majority of deliveries to be made according to the schedules above, but we are afraid we cannot guarantee this. These timescales are for the UK mainland. For areas further afield, you may need to allow additional time. For more info please contact us.

 

Complaints:

We work really hard to make sure the taste of our coffees is kept at a consistently high level. If you purchase a bag of coffee and it doesn’t taste quite right, or there's an issue with it, then please send it back to us within 30 days, and drop us an email at shop@neighbourhoodcoffee.co.uk with the details. We'll test it to work out what has gone on, and of course we'll reimburse you. If you've purchased some brewing equipment and you think there's a fault, then please contact us at shop@neighbourhoodcoffee.co.uk.

If you have a complaint then please let us know. We'll acknowledge it within 5 working days and we'll keep you informed of the progress of the complaint at all times.